FAQ
Questions, answered before you ask.
Everything about booking, delivery, the stove, the weather and the deposit — in human language.
Booking & payment
Usually next day; same-day when the schedule allows. Book by 6pm and you’re steaming tomorrow evening.
No account, no password, no phone calls. Pick dates, enter your address, pay securely by Stripe — done in about two minutes. You get a manage-booking link by email.
We pre-authorize the deposit on your card at checkout — it’s a hold, not a charge. After pickup and a quick inspection, the hold is released.
Delivery, setup & pickup, firewood for your whole stay, a 5-minute stove tutorial, sauna hats and a thermometer you’ll become obsessed with, and leave-no-trace cleanup.
Delivery & setup
Driveways, backyards, lake lots, campgrounds — anywhere our trailer can reach. We’ll confirm the spot after booking.
A level spot our trailer can reach, with overhead clearance for the sauna. The checklist is on the booking page, and we confirm the exact spot with you after booking.
Drop-off day starts at 2pm — we deliver, position, and set up. Pickup is by 12pm the day after your last rental day. Multi-day rentals run continuously.
Using the sauna
No. We give a 5-minute walkthrough, and the stove forgives everything.
A real wood-fired heat up to 195°F, ready in about 35–45 minutes depending on the sauna. We leave you enough firewood for your whole stay.
That’s the whole point. Fire, meet ice — and if there’s no lake handy, add a cold plunge tub at checkout.
Weather & cancellations
Sauna season is every season. Snow makes it better. Storms — we reschedule free.
Free cancellation up to 7 days before your rental; 50% refund up to 48 hours before. Weather rescheduling is always free.
Yes — reschedule free up to 48 hours before delivery, right from your manage-booking link. No phone calls needed.
Cleanliness & safety
Deep-cleaned and inspected after every rental. Sit on a fresh bench, breathe easy.
We set the sauna up level, walk you through the stove, and leave clear safety instructions. Every unit is inspected between rentals.
Didn’t find it?
Call dispatch and ask a human — that is, after all, the whole idea.
Dispatch is open
Still reading? The water’s warm.
Tell us when and where. We’ll bring the heat.
Free cancellation up to 7 days before · $300 deposit hold, released after pickup